This Privacy and Cookies Policy is intended to explain how QUINTAREPAIR collects, stores and processes your personal data and other data that may be collected for statistical analysis purposes.

A Quintarepair - Services, Parts and Solutions, Lda based in [INSERT TAX ADDRESS] , NIPC PT510863736 is responsible for the website [INSERT WEBSITE URL] is committed to ensuring the privacy and protection of the personal data of customers and visitors, following all legal and regulatory standards in force.

A QUINTAREPAIR reserves the right to periodically update and change its Privacy and Cookies Policy, in order to reflect any changes in the way our customers' personal data is processed or in legal terms. At QUINTAREPAIR The most recent and current version of the Privacy and Cookies Policy will be displayed, and it is advisable to check it periodically to check for any updates or changes.

Guiding principles

The main objective of this policy is to consolidate the relationship of trust and proximity between the QUINTAREPAIR and respective customers. It also aims to demonstrate transparency in the processing of collected data and inform all customers of their rights and how they can exercise them, as holders of personal data.

Legal base

A QUINTAREPAIR operates in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and applicable data protection legislation, in all processes involving the processing of personal data.

According to the Agreement with the GDPR, personal data is defined as: “Any information relating to an identified or identifiable natural person (“data subject“); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological , genetic, mental, economic, cultural or social identity of that natural person.”

Data protection

We use several measures that aim to ensure the security of the information collected, the protection of personal data collected, prevent unauthorized use, alteration or access, disclosure, loss or destruction.

As data holder, the customer has the right to know what data is collected and stored, as well as to change it in the customer area and request the store to export or delete it.

The data that is collected

Customer registration or purchase

When registering or purchasing at QUINTAREPAIR , the following data is collected: email, name, address, postal code, location, telephone number and NIF/NIPC. The data collected through the customer's purchasing process will be processed automatically and is intended for processing orders, such as shipping orders or issuing invoices.

Newsletter

When subscribing to the Newsletter QUINTAREPAIR , the following data is collected: name and email.

Contact form

A QUINTAREPAIR You can also request personal data in the contact forms, namely the name, email and other information that the visitor provides us.

Navigation on QUINTAREPAIR

Data related to browsing the store is also always collected. Examples of this type of data are device and browser information, network information and IP address.

Purpose for which data is collected

Personal data is collected and processed with a view to fulfilling the purposes indicated below:

Service provision:

• Compliance with tax obligations
• Order shipping
• Order processing
• Billing
• Resolution of problems such as cancellation, return of products or refund of the value of products and/or services in accordance with current law
• Customer support: clarification of doubts about products, the operation of the QUINTAREPAIR or any other question requested by the customer

Marketing law (e.g. email marketing):

So that the customer is updated on order status or any news in the QUINTAREPAIR , we can send emails and/or SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information about the processing of registered orders.

For marketing purposes, in QUINTAREPAIR We may consider and use certain data such as viewed products, products on wishlist or left in abandoned cart.

Marketing communications are carried out after and with the customer's prior consent.

In any and all cases, the QUINTAREPAIR seeks to ensure that the information and data collected and used are suitable for the purposes described and do not constitute an invasion of the customer's privacy.

When do we collect the data?

Data is collected when there is a customer registration in the QUINTAREPAIR , signing up for the newsletter, filling out the contact form, registering an order or while browsing the store.

What are your rights and how can you exercise them?

The holder of personal data has the right, at any time, to request access, rectification, opposition, export and/or deletion, as well as the right not to be subject to automated decisions.

The customer may exercise any of these rights with the QUINTAREPAIR , with the submission of an order sent to the following address {store contact email}. The customer can also lodge a complaint with the National Data Protection Commission (CNPD).

Data retention

DATA RETENTION

A QUINTAREPAIR is obliged to retain information for tax and audit purposes in accordance with current law.

A Quintarepair - Services, Parts and Solutions, Lda saves your data for [INSERT RETENTION PERIOD] due to specific requirements and practices inherent to the QUINTAREPAIR and its sector of activity, or until the client requests that they be deleted from the database.

The holder may, at any time, request to access, rectify or delete their personal data by sending an email to quinta-repair@gmx.net .

If the customer registers with the QUINTAREPAIR , you can check, edit or delete your personal information at any time from the customer area on the QUINTAREPAIR .

At the customer's request, the QUINTAREPAIR You can change certain customer data associated with registered orders.

Data sharing

A QUINTAREPAIR does not give or sell any type of personal data to any other entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the holder's due consent.

Any third party, with which customer data may be shared, is obliged to use it exclusively as a way of executing the proper functioning of its service on behalf of the QUINTAREPAIR .

A QUINTAREPAIR may also disclose personally identifiable information under special circumstances, such as complying with court orders that require it or when certain actions violate the Terms and Conditions of business.

Cookies

A QUINTAREPAIR uses cookies on the website. The cookies used do not collect information that identifies the visitor, but rather about the way they interact with the store's website. The data collected is used for statistical purposes, providing and improving the service and user experience.

What types of cookies are used?

• Analytical Cookies : they are used for the purposes of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting personal information
• Functionality Cookies : They store the user's preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time they visit it
• Third-Party Cookies : These cookies are created from third-party services, such as Google, Youtube, Facebook, among others. They may be used to show you advertising related to your actions on the website

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For any questions related to the protection of your personal data or the cookies used, you can contact us at the following address: quinta-repair@gmx.net .