These general conditions are intended to regulate the terms and conditions under which the store QUINTAREPAIR , legal person with NIF/NIPC PT510863736 , based in Quinta dos Passaros , in Silves, Portugal (hereinafter “ QUINTAREPAIR ”) will govern itself.

The service of QUINTAREPAIR consists of making available and supplying a set of products and/or services, in order to allow the user, who is assigned the status of customer, to order and purchase online the products presented therein.

When using the QUINTAREPAIR implies acceptance and full agreement with all parameters present in the Terms and conditions described, as well as the Privacy Policy in force at the time you access the website. QUINTAREPAIR .

If you do not accept, partially or fully, any of the conditions stipulated, you should not make purchases at QUINTAREPAIR . If you access the QUINTAREPAIR , will be committed and responsible for respecting the conditions determined on this page and in the Privacy Policy.

A QUINTAREPAIR reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions for any changes or updates.

Product and pricing information

A QUINTAREPAIR informs customers about the characteristics, descriptions, images or videos of each product and/or service on each page available. A QUINTAREPAIR undertakes to make its products and/or services available in a clear manner and to correct possible errors that may occur as quickly as possible.

A QUINTAREPAIR concisely presents the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may be applicable.

Information about products, prices, content, images, videos, promotional campaigns and services can be updated and changed by QUINTAREPAIR any time.

Intellectual property

A QUINTAREPAIR is a registered online store, and the service provided is the responsibility of Quintarepair - Servicos, Peças e Soluções, Lda .

The content, domain, information present and made available on the QUINTAREPAIR are the property of Quintarepair - Services, Parts and Solutions, Lda or were granted to it, thus being protected by copyright and related rights. Any and all use, reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by the QUINTAREPAIR .

The customer undertakes to fully respect the aforementioned conditions and rights, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other legislation applicable to the use of images, videos, content , etc. without express approval from QUINTAREPAIR . A QUINTAREPAIR cannot be held responsible for any misuse of such products.

Payment methods

A QUINTAREPAIR offers the following payment methods:

• credit card
• ATM
• MB WAY
• Paypal
• Bank transfer

After payment is completed, the QUINTAREPAIR will carry out a standard check, so that the order can be processed and shipped. The customer will receive an email confirming that the order has been paid, as well as the corresponding invoice.

Purchase conditions at QUINTAREPAIR

Product availability

All products and/or services available on QUINTAREPAIR can be purchased, except in cases of shortage or limited stock, as well as made-to-order products, whose availability may vary. Products may become unavailable without prior notice, but in these circumstances they will be duly identified in the QUINTAREPAIR .

If the product is no longer available after the purchase has been completed, the QUINTAREPAIR undertakes to contact the customer, by telephone, SMS or email, as quickly as possible in order to speed up the process with them.

Fees and taxes

At QUINTAREPAIR The prices shown are in EURO, with the appropriate VAT and tax rates applied in accordance with current law, which are already included in the price shown.

Order cancellation

The customer may cancel an order placed while it is being processed. You are requested to inform the QUINTAREPAIR via the following email contact: info@quintarepair.com

If the cancellation request was made after the order had been dispatched, it will be sent for delivery and the customer may choose to refuse to accept it. A QUINTAREPAIR is not responsible for possible delays in handling order cancellations.

A QUINTAREPAIR reserves the right not to process orders or refunds in cases of data inconsistency, damaged goods, fraud or customer misconduct, as well as technical issues beyond the control of QUINTAREPAIR .

Free Resolution

The customer has the right to terminate the contract within 14 (fourteen) days from the date of conclusion of the contract.

If the customer wishes to terminate the contract, they can do so via email info@quintarepair.com or by filling out the contact form available on QUINTAREPAIR . When terminating the contract within the legal deadline, in addition to returning the product, the customer must return any offers that accompany the main product. A QUINTAREPAIR You must refund the amount paid within a maximum period of 14 days after receiving the returned order accompanied by the purchase invoice, proof of payment and return form.

The refund will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of the refund.

Any refund procedure will be processed as provided for in the legislation in force in Decree Law No. 24/2014.

Claims

The customer may submit a complaint regarding any issue, act, information or service provided relating to the QUINTAREPAIR via email contact info@quintarepair.com or through the electronic complaints book available via the link: https://www.livroreclamacoes.pt .

Disclaimer

When creating and using the account on QUINTAREPAIR , the customer is responsible for account maintenance, confidentiality and all activity arising from their account.

When creating a user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.

A QUINTAREPAIR is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.

A QUINTAREPAIR is not responsible for possible damages, directly or indirectly related to the use, or inability to use, of the products and/or services made available, as well as for any delay or unforeseen circumstances in the delivery of orders.

Personal data processing

Please check the Privacy and Cookies Policy.

Applicable law – jurisdiction

This contract is subject to Portuguese Law and current legislation.